blackdoggames.co.uk ensures no personal data or information is retained. No credit/ debit card data is stored.
blackdoggames.co.uk takes every step to ensure your personal information is not passed on to third parties. Employees are bound to contracts forbidding the transfer or use of customers’ personal details. All computers we use are firewall enabled and are protected by up to date virus protection software.
Goods will be dispatched with a courier or postage service. Larger orders may be delivered by courier service which may require signature upon delivery.
Purchase turnaround times are an estimate only, and may be longer during peak periods e.g. Christmas. Once dispatched blackdoggames.co.uk cannot be held liable for late delivery or damage to the purchased goods caused by the courier or postal service.
blackdoggames.co.uk aims to have purchases made and dispatched within 4-6 working working, but may be longer during busy times of year when demand is greater.
If the customer fails to take delivery of goods when an attempt to deliver has been made, blackdoggames.co.uk reserves the right to charge for additional delivery charges that may incur for re-delivery of goods. blackdoggames.co.uk reserves the right to retain goods until the cost of re-delivery has been paid.
If goods are returned because the customer has supplied an incorrect delivery address, then we reserve the right to charge for additional delivery charges that may incur for re-delivery of goods.
Goods sent via Royal Mail are not considered to be ‘missing/lost’ until 15 working days has passed (this doesn’t not include the day of dispatch.)
Unless otherwise requested by the customer all goods will be packaged appropriately in accordance with blackdoggames.co.uk packaging standard. Any changes or special requests for alternative packaging must be agreed with blackdoggames.co.uk prior to purchasing.
Cancellations are not accepted as all orders, once placed and paid for, are final.
blackdoggames.co.uk supplies bespoke products, and as such refunds can not be issued for products purchased.
In the unlikely event that you are unsatisfied with the goods you have received, then please contact blackdoggames.co.uk within 2 working days of receiving your goods.
blackdoggames.co.uk do NOT accept returns of goods or issue replacements of goods. Faulty goods could be due to shipping damage or accidental customer damage.
All of our products are made to order and can not be resold – therefore once you finalise your order we can not accept returns or give a refund unless there is a fault with the product itself.
All payments are processed through either BACS, Credit or Debit card. You will receive an email confirming order being placed and payment being received.
blackdoggames.co.uk reserves the right to change list prices of products at any time. No changes will be made to the purchase price of already existing orders.